Returns & Refunds
Clear terms, before anything is final.
This page is the working structure for Hammah's returns and refunds policy. Final operational terms must be approved before production launch.
Last updated: August 2026. This is a working draft.
Eligibility
Working policyFinal eligibility rules will state which items can be returned or exchanged and the applicable time period.
Item Condition
Working policyFinal policy wording will define the required condition for any returned item.
How to Request a Return
Working policyCustomers should contact Hammah using the official contact channel and provide the relevant order reference and reason for the request.
Refunds
Working policyFinal refund timing, method and eligibility requirements must be approved before publication.
Exclusions
Working policyAny exclusions, including personalised, altered or otherwise non-returnable items, must be formally approved before publication.
Delivery Costs
Working policyFinal responsibility for return delivery costs must be approved before publication.
Need Help?
If you have a question about an order, contact Hammah with your order reference.